SHIPPING
PROCESSING TIME:
Cat Trees
*Cat trees are currently DELIVERED to customers living within or near the METRO ATLANTA areas ONLY. To maintain the cost and quality of this product, it is NOT SHIPPED.*
Cat Beds/Bedding, Carriers, and Toys
Once payment has been verified, the order you placed will be processed and shipped out within 10 to 20 business days within the 48 contiguous United States. On weekends and holidays, orders will not be processed.
Clothing Items
Since shirts are printed to order and to ensure that you receive the best quality possible, printing times can vary based on the current order volume. At this time most orders are shipping out between 2-3 days from the date of the order.
You will receive a shipping confirmation email at the address you provided which will contain either tracking information or a U.S. Customs number. USPS domestic usually takes 3-5 business days. UPS International can take 2-6 weeks.
Clothing items are currently shipped to most countries throughout the world. The price is calculated based on your exact location and the weight of the package.
UPS Mail Innovations is used to ship all orders and the tracking is made available through them UPS.com. This tracking, however, only follows the package within the United States. After it departs the US Processing Center it becomes the property of that country’s postal system and they may be able to help you further. Currently clothing is shipped internationally with a flat rate. $3.99 USD for the first tee and $6.99 USD for the first hoodie and $2.50 USD for each additional item tee or hoodie. Shipping times for international orders vary greatly, but we would recommend that you allow at least 2-4 weeks from the time it leaves the US for you to receive it. Many countries can be as quick as 7-10 days, although others may take as long as 6 weeks. For international deliveries as well, please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.
Since clothing is print to order, printing times can vary. Currently, the company is printing mostly 2-3 day old orders, real time, although the typical guideline is to try to print and ship orders within 5 business days (1 week) of the time the order is placed. Thank you for your patience. In any event, we will do our best to be as quick and efficient as possible in getting your shirt out to you.
Once your order ships, you will receive a tracking number via email. It can sometimes take up to 24 hours for your tracking number to become active. You can locate your tracking number here.
SHIPPING DELAYS
We have found that one of the main causes for delays in shipping is incorrect or incomplete address information. Please include and verify all portions of the address (address, apt#, etc.) when placing your order. Fees for address corrections are charged by FedEx and USPS. Therefore, when there is incorrect address information, you will have to be charged for any extra fees incurred.
When shipments are late due to carrier delays, holidays, natural disasters, or increment weather, we cannot be held responsible. When calculating shipping times, please remember that holidays do not count as business days.
We provide free delivery of cat trees to the Metro Atlanta areas only.
If you need additional information, please email info@amazingcattrees.com
